Frequently asked questions

Is it better to eat mazemen hot or cold?

Either way is delicious, so I recommend eating it either way, but I think it tastes even better chilled, as you can enjoy the aroma even more.

Is there a recommended way to eat it?

We have published recipe variations so please try them out to suit your tastes. You can see the recipe variations here .

What payment methods are available?

You can choose from the following payment methods.
・Credit card (Visa, Master, American Express, JCB) ・Apple pay ・Google pay ・Shop pay

I placed an order but haven't received an email

If you have not received an email within 30 minutes of completing your order, it may be because you entered your email address incorrectly, or because the email has ended up in your spam folder due to the settings of your provider, carrier, or email software. If you have not received the email in your spam folder, please let us know by contacting us via the inquiry form. If you are using a spam filter, please make sure to set it to allow emails from "shopify.com" and "mazemen.jp."

Can you provide gift wrapping?

We do not provide gift wrapping or gift tags.

Can I cancel my order after placing it?

If your order has not yet been shipped, we may be able to accept your cancellation. If you wish to cancel your order, please contact us as soon as possible using the inquiry form.

How long will it take for my product to arrive after I place my order?

Delivery dates vary depending on the day of the week you order.
●If you order on Tuesday, it will be shipped on Thursday. ●If you order on Wednesday, it will be shipped on Friday. ●If you order on Thursday, it will be shipped on Saturday. ●If you order on Friday, it will be shipped on the following Tuesday. ●If you order on Saturday, it will be shipped on the following Wednesday. ●If you order on Sunday, it will be shipped on the following Thursday. ●If you order on Monday, it will be shipped on the following Thursday.

Please note that changes may occur during Golden Week, Obon, and the New Year holidays, so please check for the latest information.

Can I deliver to multiple locations?

We are unable to ship to multiple locations. Unfortunately, we can only ship to one address per order.

How much does shipping cost?

Shipping costs vary depending on your region and the time of year.
[March to November] (refrigerated delivery)
60 size (1 to 6 servings)
Hokkaido: 2,140 yen, Northern Tohoku: 1,540 yen, Southern Tohoku: 1,410 yen, Kanto/Shinetsu: 1,280 yen, Hokuriku/Chubu/Kansai/Chugoku/Shikoku: 1,160 yen, Kyushu: 1,280 yen, Okinawa: 1,680 yen
80 size (serves 7-12)
Hokkaido: 2,420 yen, Northern Tohoku: 1,830 yen, Southern Tohoku: 1,700 yen, Kanto/Shinetsu: 1,570 yen, Hokuriku/Chubu/Kansai/Chugoku/Shikoku: 1,450 yen, Kyushu: 1,570 yen, Okinawa: 2,290 yen
120 size (13 servings or more)
Hokkaido: 3,490 yen, Northern Tohoku: 2,900 yen, Southern Tohoku: 2,770 yen, Kanto/Shinetsu: 2,630 yen, Hokuriku/Chubu/Kansai/Chugoku/Shikoku: 2,510 yen, Kyushu: 2,630 yen, Okinawa: 4,020 yen

[December to February] (Standard delivery)
60 size (1-6 servings)
Hokkaido: 1,920 yen, Northern Tohoku: 1,320 yen, Southern Tohoku: 1,190 yen, Kanto/Shinetsu: 1,060 yen, Hokuriku/Chubu/Kansai/Chugoku/Shikoku: 940 yen, Kyushu: 1,060 yen, Okinawa: 1,460 yen
80 size (serves 7-12)
Hokkaido: 2,200 yen, Northern Tohoku: 1,610 yen, Southern Tohoku: 1,480 yen, Kanto/Shinetsu: 1,350 yen, Hokuriku/Chubu/Kansai/Chugoku/Shikoku: 1,230 yen, Kyushu: 1,350 yen, Okinawa: 2,070 yen
120 size (13 servings or more)
Hokkaido: 2,830 yen, Northern Tohoku: 2,240 yen, Southern Tohoku: 2,110 yen, Kanto/Shinetsu: 1,970 yen, Hokuriku/Chubu/Kansai/Chugoku/Shikoku: 1,850 yen, Kyushu: 1,970 yen, Okinawa: 3,360 yen